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Frequently Asked Questions

Everything you’d want to know

Reservations, delivery, damage, cancellations — the details our clients ask most often. Still have questions? Reach out anytime.

Category 01

Booking & Reservations

How far in advance should I reserve rentals?

We recommend booking 4–8 months in advance for weddings and larger galas, and 6–8 weeks for smaller events. Peak-season dates fill quickly — reach out as soon as you have your date.

Is a deposit required to secure my rentals?

Yes. A 30% non-refundable deposit secures your date and inventory. The balance is due 14 days before your event.

Can I create a custom package?

Yes. Every event is unique. Share your palette, style, and guest count and we’ll build a package tailored to your day.

Can quantities be changed after booking?

Yes — increases up to 30 days before the event, decreases up to 60 days before, subject to inventory availability.

Category 02

Delivery & Setup

Do you provide delivery?

We do. Delivery is included on all rentals within our primary service area, with modest fees for extended delivery zones.

Do you provide setup and breakdown?

Yes. Professional setup pre-event and full breakdown after your event are part of our standard service.

What areas do you serve?

Our home base is San Antonio & Austin, TX. We regularly serve both cities and surrounding areas, and travel further for select events — please inquire.

Do you provide same-day pickup?

Same-day pickup is scheduled based on your venue’s access. Most pickups happen the morning after your event.

Category 03

Care & Cancellations

What happens if an item is damaged?

Normal wear is expected. A minor damage waiver is included on all bookings; excessive damage or loss is billed at replacement cost per our rental agreement.

What is the cancellation policy?

Deposits are non-refundable, but transferable to a future event within 12 months. Full policy details are provided in your rental agreement.

Category 04

Pricing & Partnerships

Are rental prices shown online?

Select items list starting prices. Because every event is unique, most bookings receive a personalized quote that reflects your full package.

Can I view the inventory in person?

Absolutely. Studio walkthroughs are available by appointment, and full inventory viewings are included with signature-collection consultations.

Do you work with event planners and venues?

Yes — we love partnering with planners, coordinators, and venues. Preferred rates and expedited communication are available for our partner network.

How do I request a quote?

Fill out our multi-step quote form on the Contact page or email us directly. We reply within 1 business day.

Still Have Questions?

We’re here to help.

Our team responds to every inquiry within 1 business day. Prefer to talk? Tap to call.

Your Story Begins Here

Your Vision. Elevated.

Let LuxeAura help you create an event filled with beauty, sophistication, and unforgettable details.

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