Rental Policies

Last updated: August 6, 2026

Booking & Reservations

• Reservations require a signed rental agreement and a 30% non-refundable deposit.
• The remaining balance is due 14 days before your event date.
• Peak dates (Saturdays in April–October, holidays) fill quickly; we recommend booking 4–8 months in advance.
• Quantities may be increased up to 30 days before the event and decreased up to 60 days before, subject to inventory availability.

Delivery & Pickup

• Standard delivery within San Antonio, Austin, and surrounding areas is included on most rentals. Additional fees apply for extended delivery zones or venues without ground-level access.
• Delivery windows are typically 2–4 hours. Exact time slots are confirmed one week before the event.
• A representative aged 18+ must be available to receive delivery and confirm inventory counts.
• Pickup is scheduled the same night or the morning after the event, coordinated with your venue.

Setup & Breakdown

Professional setup and breakdown by our team is included on all signature and full-service rentals. For self-setup rentals, the client is responsible for placement, arrangement, and safe assembly. Items must be returned to their original packaging or clearly staged for pickup by the agreed time; late-return fees apply.

Care Of Rental Items

Every LuxeAura piece is inspected before it leaves our warehouse. To keep our collection beautiful for every celebration:

• Keep upholstered chairs and sofas dry — move indoors if rain is forecast.
• Do not affix tape, adhesive, or fasteners directly to rental surfaces without approval.
• Real flames (open candles, sparklers, cold sparks) must be pre-approved and used at least 12 inches from any rental piece.
• Do not drag or drop tables, chairs, or arch frames — lift and place carefully.

Damages & Loss

• An optional damage waiver equal to 8% of the rental subtotal covers minor incidental damage (small stains, scuffs, chipped edges).
• The damage waiver does not cover major damage, loss, or theft — those are billed at full replacement value.
• All damage must be reported before pickup. Concealed damage discovered after return will still be assessed and billed.

Cancellations & Rescheduling

See our Terms & Conditions for the full schedule. In brief:

• More than 60 days out: 30% deposit retained
• 30–60 days out: 50% of total retained
• Less than 30 days out: 100% of total retained
• One complimentary reschedule is permitted if requested at least 60 days in advance.

Weather & Outdoor Events

Many of our pieces are designed for indoor use. If your event is outdoors, please confirm weather-protection plans (tents, covered structures) at booking. LuxeAura reserves the right to withhold sensitive items (upholstered furniture, crystal chandeliers, digital displays) if weather poses a risk of damage. We will always suggest suitable alternatives.

Insurance

Some venues require LuxeAura to be added as an additional insured on the event’s liability policy. Please share venue insurance requirements at least 30 days before the event so we can coordinate.

Prohibited Uses

• Standing, sitting, or climbing on tables, cake tables, cocktail tables, or stages beyond intended use.
• Repainting, resizing, or modifying any rental piece.
• Sub-renting or transferring items to a third party.

Questions?

We’re happy to walk through anything before you book. Reach us at bookings@Luxeauraeventrentals.com or 210-607-7749.